Contact Us

Editorial enquiries

[email protected]

We aim to reply within three working days. Editorial mail is read by the team that writes the pages, not by a commercial department.

What to write to us about

• Corrections. If a bonus figure, code, rollover multiple or payout window on this site is out of date or wrong, tell us which page and we will check it against the operator's terms and correct it. Include the date you saw it if you can.
• Questions about a rating. If a ranking looks wrong to you, ask. We will either show the working from the criteria in how we rate or change the page.
• Press and partnership enquiries. Use the same address and say what you are asking for. Commercial arrangements never include a ranking position.

What we cannot help with

We are not an operator and we hold no accounts on your behalf, so we cannot see your balance, release a withdrawal, resolve a dispute or reopen a closed account. Those all have to go to the book directly, and its own support desk is the only route. We also cannot give legal or tax advice about your circumstances.

If you are in dispute with an operator, keep your own records of deposits, withdrawal requests and support correspondence. At a book licensed outside the United States there is no regulator to escalate to, which makes your own documentation the only leverage you have.

If gambling has stopped being entertainment

Please do not write to us for that. Free and confidential help is available immediately through the National Council on Problem Gambling helpline on 1-800-522-4700, 24 hours a day. Our responsible gambling page also lists self-exclusion and deposit-limit tools.